ITAI Rent a boat Zadar logo

Terms and Conditions

 

1. Service provider

Itai d.o.o., travel agency (hereinafter: Itai)

  • Registered office: Ive Vojnovića 2, 23000 Zadar, Croatia
  • OIB (VAT ID): 98786020331, MBS: 110051809, registered with the Commercial Court in Zadar
  • Phone: +385 91 623 2026, +385 99 408 6866
  • E-mail: info@rent-a-boat-zadar.com

2. Scope and definitions

These terms govern the relationship between Itai and the customer for bookings made via the website, e-mail, phone or at the office. By booking and paying the advance, the customer confirms having read and accepted these terms. If the booking confirmation states different terms, the terms in the confirmation apply.

  • Customer means the person who books a service and the persons for whom it is booked.
  • Vessel means the boat that is rented or used for a tour.
  • Partner means the owner or authorised lessor of a vessel on whose behalf and for whose account Itai acts as intermediary in the rental.
  • Booking confirmation means the written confirmation Itai sends to the customer by e-mail after receiving payment.

3. Services

Itai provides the following services:

  1. Rental of Itai’s own vessels – Itai is the lessor and the customer’s contracting party.
  2. Intermediation in the rental of partner vessels – Itai acts on behalf and for the account of the partner.
  3. Private tours – Itai is the organiser and provides the tour in its own name and for its own account.
  4. Skipper service – together with a vessel rental, as offered.

4. Booking and conclusion of contract

The contract is concluded when Itai sends the customer a booking confirmation after receiving the payment under Section 5.

At pick-up, the customer signs the rental contract. The customer must provide accurate details required for the booking.

5. Prices and payment

5.1 Prices. Prices are stated in euros (EUR) and include VAT where applicable. The rental price includes use of the vessel, the prescribed equipment, vessel insurance and cleaning after the rental. The price does not include fuel, berths and port fees outside the departure port, national park and nature park tickets, delivery of the vessel to another location or a skipper, unless the offer states otherwise.

5.2 Payment methods. Payment is accepted by Visa, Mastercard, Maestro and Discover cards via CorvusPay. Itai does not receive or store customers’ card data.

5.3 Payment by type of service.

  • Rental of Itai’s own vessels: on booking, the customer pays Itai an advance of 50% of the rental price, and the balance before pick-up. Itai issues the customer an invoice for the vessel rental.
  • Rental of partner vessels: on booking, the customer pays Itai a booking fee of 35% of the total rental price, for which Itai issues an invoice. The remaining 65% of the price is paid by the customer directly to the partner at pick-up, and the partner issues the customer an invoice for that amount. The total price published on the website and stated in the booking confirmation includes both amounts; the customer pays no additional intermediation fees.
  • Private tours: on booking, the customer pays an advance of 50% of the tour price, and the balance 7 days before the tour starts. Itai issues an invoice for the full amount under the special VAT scheme for travel agencies.

5.4 Deposit. For rentals without a skipper, the customer pays a deposit at pick-up in the amount stated for the vessel on the website and in the booking confirmation. The deposit is returned in accordance with Section 8.

6. Responsibility

Whether Itai rents out its own vessel or acts as intermediary in the rental of a partner vessel, Itai is responsible to the customer for the entire service as described in the offer, advertising and booking confirmation. This includes the seaworthiness and condition of the vessel, the quality of service, and delivery of everything promised during the sales process and in advertising.

The customer addresses all questions, requests, complaints and claims directly to Itai, including those concerning a partner vessel. Arrangements between Itai and its partners do not affect the customer’s rights.

Itai is not liable for damage caused by the customer, for the consequences of force majeure, or for changes to the programme required for navigational safety or weather conditions.

7. Pick-up, use and return of the vessel

7.1 Pick-up. The vessel is picked up in Zadar at the place and time stated in the booking confirmation. Delivery to another location is possible for an extra charge based on distance. At pick-up, the customer presents a valid boat licence. If the customer cannot present it, a skipper can be hired for an extra charge; if the customer declines, the booking is considered cancelled by the customer under Section 9.1.

7.2 Condition of the vessel. The customer receives the vessel in good working order and equipped for navigation. Any remarks on the condition of the vessel and equipment are recorded at pick-up.

7.3 Customer’s obligations. The customer must:

  • navigate only within 3 nautical miles of the coast and islands and not leave the territorial waters of the Republic of Croatia
  • not hand over the helm to anyone without the required licence
  • not sublet the vessel, not carry more persons than permitted and not tow other vessels except in an emergency
  • not operate the vessel under the influence of alcohol or other intoxicating substances
  • not set out in a storm or during a storm warning
  • comply with navigation regulations and the rules of national parks and nature parks
  • wear suitable footwear on board or be barefoot

The customer remains responsible for the vessel when handing over the helm to another person. If the customer seriously breaches these obligations, Itai or the partner may terminate the contract and take back the vessel, and the customer is not entitled to a refund for unused rental time.

7.4 Return. The customer returns the vessel by 19:00, or at the time stated in the booking confirmation, with all equipment and a full fuel tank. If the tank is not full, the missing fuel is charged at actual cost. Late return is charged at EUR 50 for each started hour of delay.

8. Damage, deposit and insurance

The vessels are covered by third-party liability insurance.

The customer is liable for damage to the vessel and equipment caused by the customer or persons on board, up to the amount of the deposit. Above the deposit amount, the customer is liable if the damage was caused intentionally or through gross negligence, by breaching the obligations under Section 7.3, or if the damage is not covered by insurance.

If there is no damage to or loss of the vessel and equipment, the deposit is returned in full when the vessel is returned. If there is damage, the actual cost of repair or replacement is withheld and the balance is returned to the customer. On request, the customer receives an explanation and proof of the cost.

If the vessel breaks down through no fault of the customer, Itai provides a replacement vessel or a proportional refund of the amount paid.

9. Cancellation, changes and right of withdrawal

9.1 Cancellation by the customer. If the customer cancels the booking, the advance paid for an Itai vessel, the booking fee for a partner vessel, or the advance for a tour is retained as a cancellation fee. A change of date is possible with Itai’s consent, subject to availability.

9.2 Bad weather. If a one-day rental or tour cannot take place due to bad weather or unsafe sea conditions, the customer chooses between a 100% refund of the amount paid or a free change of date. For multi-day rentals, bad weather during the rental does not entitle the customer to a refund, extension or free change of date.

9.3 Cancellation by Itai. If the booked vessel is unavailable (breakdown, cancellation by the partner or any other reason), Itai offers the customer a replacement vessel of the same or higher category at no extra cost. If the customer does not accept the replacement, Itai refunds all amounts paid, including the booking fee, within 14 days.

9.4 Right of withdrawal. The customer has no right to withdraw from a distance contract within 14 days, as the services are vehicle rental and leisure services provided on a specific date or for a specific period.

10. Private tours

Itai is the organiser of private tours and provides them on its own vessels and on partner vessels with a skipper. The programme of each tour (route, duration, departure point, maximum number of persons, what is and is not included) is published on the website and stated in the booking confirmation.

The skipper is responsible for navigational safety and may change the route or the length of stops for safety or weather reasons, and such a change does not constitute non-performance of the contract. Guests must follow the skipper’s instructions, and children must be supervised by an adult.

Private tours last less than 24 hours, do not include overnight accommodation and are not package travel within the meaning of the Croatian Act on the Provision of Tourism Services.

11. Complaints

The customer may submit a written complaint by e-mail to info@rent-a-boat-zadar.com or by post to the registered office address. Itai confirms receipt of the complaint without delay and replies in writing within 15 days of receipt.

To allow a problem to be fixed on the spot, the customer should report it immediately while using the service.

12. Personal data and payment security

Itai is the controller of the customer’s personal data and processes it to perform the contract and meet its legal obligations. When acting as intermediary in a rental, Itai passes on to the partner the data needed to perform the rental (name, contact details, dates). Data is not sold or used for any other purpose.

Card payments are processed by CorvusPay, protected by SSL encryption and in compliance with the PCI DSS standard. Itai never has access to the customer’s card data.

13. Final provisions

These terms and contracts concluded under them are governed by the law of the Republic of Croatia. The parties will try to settle disputes amicably; otherwise the court in Zadar has jurisdiction, unless consumer protection regulations provide otherwise.

These terms are published in Croatian, English, German and Italian. In case of any discrepancy, the Croatian version prevails.

Itai may amend these terms. Confirmed bookings are governed by the terms valid at the time of booking. If any provision becomes invalid, this does not affect the validity of the remaining provisions.